General terms and conditions
The following T&Cs apply to all orders placed via our online shop.
2. Contractual partner, formation of contract
The purchase contract is concluded with Diosa Extensions.
The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.
3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
The text of the contract will not be saved by us.
4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.
You are entitled to collect your order from Werner Schumann, Hans Holbein Str. 2c , 67227 Frankenthal, Deutschland during the following hours of business: Please inform us atleast 2 Days before Pickup that we can process your ordered goods in our Warehouse.
We do not deliver to packing stations.
The following payment methods are basically available in our online shop:
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.
Cash payment on collection
You pay the invoice amount in cash on collection.
6. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.
7. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.
Customer service: You can reach our Support für for Questions and Reclamations on Working days [8PM] bis [10PM Uhr] Cell Phone Number [+4915752428298] or per E-Mail [firstname.lastname@example.org]
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
- for injury to life, limb or health
- for deliberate or grossly negligent breach of duty
- for guarantee commitments, where agreed
- towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.
9. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed athttps://ec.europa.eu/consumers/odr/.
In order to settle disputes arising from a contractual relationship with a consumer or from whether such a contractual relationship exists at all, we will participate in dispute settlement proceedings before a consumer dispute resolution body. Consumers can contact their national European Consumer Centre in this regard. The respective contact details of the individual ECCs can be found at https://www.evz.de/en/alternative-dispute-resolution/adr-in-europe/.
Hinweise zu Umwelt und Verpackung
Verpackungsverordnung – VerpackV – Beteiligung an einem flächendeckenden System der Rücknahme von Verkaufsverpackungen
Wir bestätigen hiermit, dass wir unseren Verpflichtungen nach der Verpackungsverordnung in der Fassung vom 1.1.2009 in vollem Umfang nachkommen. Wir haben uns hierzu insbesondere einem System der flächendeckenden Rücknahme von Verkaufsverpackungen, die beim privaten Endverbraucher anfallen, (vgl. § 6 Abs. 3 VerpackV) angeschlossen. Unser Vertragspartner ist die Firma Friedrich Bähr GmbH & Co. KG, Herrmann-Helms-Str. 3, 28279 Bremen. Weitere Informationen hierzu finden Sie unter www.baehr-verpackung.de